CLARITY

Positive thinking
Proactive
Participation
Leadership

CLARITY
I need it in abundant and in every moment.

Sharif’s Training

I bought an item online
Immediately, it follows up with a survey
I feel good, they care
They appreciate me as a customer

I bought e-book from Kobo.com
I was about to finish reading the book
Kobo gave me a discount voucher for next purchase
I bought a new book today

Since 1999, having attended personal and company sponsor training
I have only found international training offer post project
Sharif training is the first local training that focus on post project
I have benefitted tremendously

I would like to say to my Fantastic 6 team, “Thank you”
I would like to say to Sharif, “Thank you”.

Conflict of Interest

Year 2007, attended a 5 days training for Human Resource
3 days was focus on conflict of interest

Neutral

In one training I attended, the trainer commented on me,
"You are a smart guy, you remain neutral"
In team work, selection of personnel has to be based on strength
And not favoritism

Willing to Learn

One team member commented on me
"You are willing to learn"
I always believe those who have more experience have much to share
I only need to be open to learn

Telephone Interview

How did we advertise for a regional post?
E-mail
How did we conduct the interview?
By telephone
How did we ensure fairness?
Four persons in the team, two from Malaysia, two from Australia
How did we make recommendation to the International team?
We asked a set of questions, 
Scored 1 -10, individual and team score
Collate the report and submit the report

Trust

I was in the regional team
I had opportunity to participate in the region
Regular conference call
More learning, planning and travel oversea

To work with the local
Earn their respect
The key is to support
And perform task that they cannot do

Ultimately, the local will have to take responsibility
The faster the regional team let go
The integration will be effective
Money and time will be saved


 

CHECKLIST

Year 2000, Miami
Four team manager from different region invited
With our experience, we drafted a checklist
The checklist is a good document

Accepted the invitation in one phone call
Flew 36 hours one way?
Stay 3 nights, flew back
Went to work next day, no rest

I was still young, age 42

Best Person. For The Job

To do voluntary work in Australia
One must apply for temporary business visa

I was the team manager
I wanted to train some people
I was asked instead to select the best person for the team
Human resource is the most important

Team Project - The Best

In one team, I was the youngest
I was assigned the Team Manager
Those whom assisted me was more experience
I only have to read the instruction for the team
Everyone was so clear, immediately take position
All done.

That was more than 10 years ago.
Now, I am always ready to help the young
I was once young
It is always great to be in a good team
The memory is so sweet
I remember Ricardo

Product Training - Travel PAC

12 agents committed to sell the product
Tomorrow training for 1 -2 hours to assist the agents

Public Speaking - TravelPAC Launch

Today is set up
Backdrop ready
Seating
Decoration
Reserved seating for photographer
Seating for Agents

Technical Rehearsal
Lighting
Audio/Video

Dress Rehearsal
Registration
Sales Commitment
Gift for Participant

Checklist
Back up Projector
Back up Notebook

Murphy Law " Whatever you think can goes wrong will go wrong"

What?

Back up current. The office do not have

So tomorrow, to office at 7.30am for Technical and final Dress Rehearsal

Rehearsal -Public Speaking

Rehearsal is a must for event
Did two today
Morning with my staff
Than evening with my wife

Tomorrow, chance to practice at least two more times
Tired, fun and exciting

Training -Phone Answering Technique

"Good morning, this is Yee speaking. 
How can I help you"
This is one of the training I attended.
I find it effective.

"Good morning Karen, this is Yee speaking.
How can I help you"
The client is amazed I know she is on the line.
The feature of handphone are many

Team Training - Hoo Ha

Why many team training did not succeed?
Does the applicant to the training want to learn
Want to put into practical what has been learned
Want to succeed.

If a good training take 5 days or 7 days
The Employer ask the facilitator to cramp it to shorter time
The facilitator need sufficient time to guide
The participant need enough time to absorb


The facilitator only provides the tools and materials
The team need to take back the resource
Build a solid house 
But we just store it in our head

Come next training
More materials store in the head
Conclusion, why waste time going for training
Every time, we learn none is apply

Why?
Employer give training as a benefit?
As a two days holiday?
Or to be put into practical use

Why?

BACK UP

When the team is strong
Each one can be a back up
When there is back up
The team can take more responsibility

Good team work
Offer more opportunity
A good team
Always have a back up

ASSUMPTION

In training, we were taught 
Do not assume, ask

Big Town has everything?
I went to Nokia Centre at Garden
To order replacement battery for my E90
Two weeks later still no stock

Quickly sms my son in Singapore
Received replied "had checked with few outlets, no stock"
Suddenly, remember a nephew of mine
Work part-time selling handphone

Make enquiry and was informed
The shop in front my office has stock
I bought the battery today
If only, I never assume

Check into Cititel
Try the  card key to the door
The green and red light blink
Try few more times, same problem

Ask my son to try
He just push the door and it open
Assumption, "Ass u"
Never Assume

Brief and Debrief

When I am invited to participate in project
I ask what is the brief?
Specific, how many hours a week?
For the duration of how many weeks?

At the end of every project
There will be a 20 minutes debrief
What went right?
How can we do it better?

Notebook and Pen

Tony is an excellent facilitator
In every training, notebook and pen is compulsory
Write down the points
Ask if not clear

Do not lose the notebook
The notes are important
All those who had attended his training,
I see them carry notebook and pen in any training.

Derek came from England
Did a training and as a gift 
One notebook to every participant
He bought for RM 7, Malaysia sell at RM1

I carry pocket size notebook for many years
Still very relevant until today

Co-Supervisor

Jim is an artist
He has a memory for details
If you have moved any object in the room
He will notice and not fail

Jim has a big heart
In one project, he volunteer the most difficult part
Six events in a row
And it broke his spirit

Jim joined my team
I requested he be my co-supervisor
He got back on his feet
His heart was heal

Last month I was in Brisbane,
He called me and we hug
He said "Yee, remember what you said,
We need to train the young we are getting old "

Meeting after 13 years
I can't help shed tears
I look in Jim eyes
I tell Jim, I will have coffee with him next time

Now, I must locate Jim's address

Travel light

It suddenly dawn on me
All that I write
Is a process of removal
Names, places and memories

The more I do the more I undo
All the pieces in my heart
Things I cannot take when I depart
The next journey will be a great start

Travel light.....
Travel smart

PUBLIC SPEAKING

Attended Dale Carnagie's training today
I learn to speak in front of people
To speak right, not just in my way
Pronounce Zurich correctly, repeatedly

Public speaking is challenging, and enjoying
Though words got jumbled when I Think
It is practice and not magic
I am inspire by the passion of the trainer

Now I just need to practise and practise
My wife is a great listener
With her I shall succeed in my endeavor
My duties to my work I shall deliver

CONSULTANT

In a job appointment
A new person to a task
Will be assigned a consultant
To assist from beginning to the last

Graham Smith, will always ask,
"Yee, what are your plan,
What are you going to do, next"
He will follow me...till the project end.

PUNCTUALITY

Trevor will tell me to meet at a location
He will be there first
He will greet me
Look at his watch
And say, "you are early"
He teach me punctuality

Golden Rule-Time Investment

Rule 1. The Customer is Always Right

Rule 1. The Boss Is Always Right
Rule 2. Refer to Rule 1

God is Perfect
God is "The Master of the Time"

When Customer knock at my door.
"Good Morning, How can I help you?"

When Boss knock at my door.
"Yes, Boss"

When God knock at my door.
"Wait, I will serve you after I am 55,
Now, the Government want to raise it to 60,
And they say one day it will be 65.
Because God you are suppose to let me live to 75.
Right God?"

So, in this period of time
I need to earn my dime
You shall have the last 10 years of my life.

Pre and Post Training

In Year 1999 I applied for a training
The criterias were I wanted to attend the training
And I will take the training seriously
That was the standard,

There were Ground Rules agreed upon
When the training end it become one single rule, lifelong rule

Than post training, to apply what I had learned
The post training was a duration of three weeks
Participation by conference call cost me RM600
The phone charge was RM1/min, today less than 10c/min

For the first time, in MAA, there is a post training project

Golden Rule

Rule 1. The Boss is always Right
Rule 2. Refer Rule 1

To err is Human
If the Boss is always right, the Boss cannot be a Human

God is Perfect
If so God is my Boss

Because it is God that decide I get to wake up in the morning.
And I get my reward every day.

Team-Communications

In the early year, fax was the tool for oversea communication.
I bought a fax machine.

Training was important
In year 1999,I apply and went oversea

E-mail is a requirement
I bought a notebook

Teleconference is common
I bought nokia E90

Training for recruitment is ongoing
I bought a projector

Than I heard of the iPad
I bought two, iPad 1 and iPad 2

My participation in volunteer work had put me on the learning mode

We are Buddy -Ang

What is a buddy?
Someone I am regulary in touch
Hear my story, feel my stress
Kick my butt

Hear the thoughts in my head
Tell me to take a break
Someone I chose, I can trust
Because he speak from his heart

My Team

There are some kind beings
Whom had held my hand
Walk with me, guided me
Walk the thought

They have a place in my heart
Regi, a father, A GOOD MAN
Paul, my twin brother
Trevor, my big brother
Tony, a great facilitator
Bruce, Rene, Reuvan, my mentor
Derek Love, a driver
Ang, my buddy
Amran, closer than a brother
My wife, my partner, always on my side, by my side

My Walk

This morning I take my walk
Smell the air, and feel the ground
Look at the sky, look around
See the trees, hear the sound

Swing my arms, and feel the breath
Walk to the market to buy my favorite cake
Drink my coffee and take a break
So many people are awake

The old sit and chat
I listen, one man wept
Somebody is sick, and hope it is not too late
To be save, and not be dead

I love to walk......
Thanks God, I can see

My Eye

I was blinded on my right eye
Did an operation and got back my sight
Than it happened to my left eye
The first doctor say "Shit"
The second doctor say, "You unlucky guy"
I say it is alright.

After all the unlucky things
Only good luck will come rest of my life
Now I know as a human being
Good or bad, go inside
God reside, I decide
Better have God on my side.

523 Days

In 523 days I will be 55
How time flies
Many are scared of time
Better work until 65, why?

So much of our life has been focus outside
Work 8 hours
Sleep 7 hours
Eat 5 meals
Bath 2 times
Focus Inside?

Every morning I wake up, Thank you God I am alive
Go to sleep, Thank you God, I am still alive
I want to remember you when I die
I probably have no chance to say good bye