Whenever I encourage agents to speak English, they felt that I should also learn Mandarin. Though I can speak Mandarin fluently, I do not read and write Chinese.
The challenge is to get enough participants/adults for the lesson
A retired headmaster is willing to start a class.
Recently, when sending translated sms in Mandarin to agents, there was no reply. In fact some reply in English. Reason, the older Chinese do not learn Han Yu Pinyin.
Finally, we chose to sms in simple English.
Sunday, May 27, 2007
Claims Update - log on http://www.myclaims4u.com
Agents can register and participate in the forum.
Excert from Forum
Thread: Insurance Claims Technical Matters - Qustions & Answers
05-24-2007 03:59 PM
Ching On Goh Insurance Claims Technical Matters - Qustions & Answers
Our member, Mr. Yee Seng Hoy of Kluang, Malaysia suggested to set up this forum for exchange of views on insurance claims related matters. You may post your qustions here and participate or engage in the discussion for the benefits of all members !
Excert from Forum
Thread: Insurance Claims Technical Matters - Qustions & Answers
05-24-2007 03:59 PM
Ching On Goh Insurance Claims Technical Matters - Qustions & Answers
Our member, Mr. Yee Seng Hoy of Kluang, Malaysia suggested to set up this forum for exchange of views on insurance claims related matters. You may post your qustions here and participate or engage in the discussion for the benefits of all members !
Monday, May 21, 2007
E-Mail Training May 20, 2007
11 agents attended. Two of the agents were there to help. One agent brought the daughter along, another brought the son to learn together, one came with the sister.
We extend to the agent's family to learn together. For me I asked my two sons to come along to help.
We extend to the agent's family to learn together. For me I asked my two sons to come along to help.
Sunday, May 13, 2007
E-Mail Training - Group B
The computer centre have 10 units of computers for training. Those who own a laptop can use their own unit for practise, as the place is wi-fi.
As there are more than 20 people interested we will break them into groups
Training for Group B had been scheduled on;
May 25, 2007, 6.00pm to 8.00pm
Tempat untuk latihan ada 10 biji komputer sahaja.
Sesiapa yang mempunyai laptop sendiri boleh bawakan
Sekarang ada 20 puluh orang minat belajar dan kami membahagikan ke Kumpulan A dan B
Tarikh dan masa untuk Kumpulan B di jadual
Mei 25, 2007, 6 petang hingga 8.00 petang
As there are more than 20 people interested we will break them into groups
Training for Group B had been scheduled on;
May 25, 2007, 6.00pm to 8.00pm
Tempat untuk latihan ada 10 biji komputer sahaja.
Sesiapa yang mempunyai laptop sendiri boleh bawakan
Sekarang ada 20 puluh orang minat belajar dan kami membahagikan ke Kumpulan A dan B
Tarikh dan masa untuk Kumpulan B di jadual
Mei 25, 2007, 6 petang hingga 8.00 petang
Making Complex System Simple
A family friend of mine had developed some program. I have invited him to Kluang to share with agents on how their work can be made simple by using the right system.
Possible date May 27, 2007. On this date we are also looking at going to Yong Peng to conduct e-mail training.
Possible date May 27, 2007. On this date we are also looking at going to Yong Peng to conduct e-mail training.
Wednesday, May 09, 2007
High Quality Customer Service Strategy Workshop
A training had been scheduled at MAA Kluang on 1/6/07 (Friday)
for registered General Agents.
for registered General Agents.
Tuesday, May 08, 2007
Practical training on e-mail-
Last Sunday, 28 persons attended the preview.
14 persons had registered for practical lessons.
I have arranged for training as schedule
May 20, 2007 (Sunday)
10.00am to 12.00noon
Green Computer Sevices
37 Tkt 1, Jalan Dato Haji Hassan
这个星期日（20-5-07）
电脑课程
早上10 至 中午12
地点：Green Computer （居銮马来亚银行对面, Jln Dato Hj Hassan）
Friday, May 04, 2007
A training for agents had been scheduled on 6/5/07 (Sunday) at 10.00am
Travelling outstation on a weekly basis can be a cost. Using e-mail is zero cost since most agents are now on broadband.
Using sms by handphone cost little and is effective. I will need to explore sending sms by computer.Find anything zero cost and effective and than share with agents. To encourage agents to read e-mail on a daily basis will be a challenge. Good for my thinking cap.
Travelling outstation on a weekly basis can be a cost. Using e-mail is zero cost since most agents are now on broadband.
Using sms by handphone cost little and is effective. I will need to explore sending sms by computer.Find anything zero cost and effective and than share with agents. To encourage agents to read e-mail on a daily basis will be a challenge. Good for my thinking cap.
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